Collection Channels
We use principles such as simplicity, transparency and speed, with record response rates.
SMS
Customer response is completely free, intelligent monitoring flows and in real time.
Websites
The Widget Tracksale is a smart tool for websites, applications, software and logged customer areas.
WhatsApp Business
Use your verified Whatsapp Business Solution account and start the WhatsApp Satisfaction Survey with Tracksale.
Reports and Features
Home Dashboard
General analysis of campaigns, opinions and customer satisfaction metrics
Net Promoter Score Evolution
Follow the NPS and customer satisfaction evolutions over time
Segmented NPS Vision
Segmented Analysis of the NPS by geographic region, plan, average ticket and customized variables
NPS Distribution
Analyze the proportion of customers promoters, neutral and detractors over time
Metrics
Researches and social sharing performances
Categories
Classification of customer reviews according to several addressed themes
Words Cloud
View of the most cited issues separated in detractors, neutral and promoters profiles
Conversion Report
Understanding of the NPS's evolution according to the recurrent reviews
Comments Screen
Tabulation of all customer reviews, comments, deadline, categories
Customer's Timeline
Customer's opinions history and social data including the degree of reputation in the network
Tracksale Live
Dashboard updated in real time with the latest customer reviews and the current NPS
